How do I claim?

How to Claim

The policyholder should take the following steps:

  1. Phone HCV on 0861-TOWING (869 464) to ensure they do not incur towing fees.
  2. Report the accident to the police and obtain a police case number.
  3. Get the details of all third parties, including:
    • Vehicle Registration Number
    • Driver's name
    • Driver's identity number
    • Vehicle owner's name
    • Vehicle owner's phone number
    • Insurance details and policy number
  4. Get the vehicle towed to the HCV panel supplier, their own yard or to their choice of panelbeaters.

Email claims for better services

Complaints and compliance

HCV requests that if possible the policyholder's broker communicates with our claims team by email. This will also help to increase the speed of claims processing by allowing the team to look up the relevant information and status and to get back to the broker / policyholder armed with all the information they need.

Should the above channels not be satisfactory, you are welcome to contact the Ombudsman on the below details.

Share Call Number: 0860 726 890


Sunnyside Office Park, 5th Floor, Building D

32 Princess of Wales Terrace