The policyholder should take the following steps:
HCV requests that if possible the policyholder's broker communicates with our claims team by email. This will also help to increase the speed of claims processing by allowing the team to look up the relevant information and status and to get back to the broker / policyholder armed with all the information they need.
Should the above channels not be satisfactory, you are welcome to contact the Ombudsman on the below details.
Share Call Number: 0860 726 890
Sunnyside Office Park, 5th Floor, Building D
32 Princess of Wales Terrace